Return and refund policy

Last Updated: February 2026

At LENSPOINT, your eye health and satisfaction are our top priorities. Because contact lenses are regulated medical devices, we maintain strict return guidelines to ensure the safety of all our customers.

1. Return Requirements

We accept returns for a full refund or exchange within 15 days of delivery, provided the following conditions are met:

  • The product is in its original, unopened, and undamaged packaging.

  • The manufacturer’s seals are intact.

  • The boxes are free of any markings, stamps, or handwritten notes.

2. Defective or Damaged Items

If you receive a defective lens (e.g., torn upon opening) or the wrong product, please contact us on WHATSAPP (0330 2806224) immediately. We will provide a prepaid shipping label and send a replacement at no additional cost to you.

3. Prescription Changes

If your prescription changes within 3 months of purchase, we will happily exchange any unopened boxes for your new prescription. You will only be responsible for the shipping costs and any price difference in the lenses.

4. Non-Returnable Items

Due to health and safety regulations, we cannot accept returns on:

  • Opened boxes, unsealed vials, or individual blister packs.

  • Custom-made or "Made-to-Order" lenses.

  • Opened bottles of lens solution or rewetting drops.