Shipping policy

📦 Shipping & Delivery Policy

Last Updated: February 2026

At LENSPOINT, we aim to deliver your contact lenses safely and swiftly across Pakistan. We partner with leading courier service (Leopards) to ensure your order reaches you in perfect condition.

1. Prescription Verification

In compliance with health guidelines, all prescription orders are subject to a verification process.

  • Self-Upload: If you upload your prescription during checkout, your order will be processed within 24 hours.

2. Delivery Timelines

Delivery times depend on your location within Pakistan:

  • Major Cities (Karachi, Lahore, Islamabad, Rawalpindi): 1–3 Business Days.

  • Other Cities (Faisalabad, Multan, Peshawar, Quetta, etc.): 3–5 Business Days.

  • Remote/Rural Areas: 5–7 Business Days.

  • Custom/Specialty Lenses (Toric/Multifocal): These may require 7–10 business days as they are often sourced directly from the manufacturer.

3. Shipping Charges

  • Standard Shipping: Flat rate of Rs.200 nationwide.

  • Free Shipping: We offer FREE delivery on all orders above Rs.3,000.

4. Cash on Delivery (COD) Rules

We offer Cash on Delivery for your convenience across Pakistan. Please note:

  • Confirmation Call: For all COD orders, our team will make a confirmation call or WhatsApp message. Orders will only be dispatched after verbal or written confirmation.

  • Payment: Please have the exact amount ready for the courier agent.

5. Order Tracking

Once your order is dispatched, you will receive an SMS and Email with your tracking number and a link to the courier’s portal (Leopards).

6. Delivery Protocol & Safety

  • Inspection: Since contact lenses are fragile, please inspect the external packaging for any signs of tampering or damage before accepting the parcel.

  • Open Parcel Policy: Please note that most Pakistani courier services do not allow customers to open the parcel before making the payment. If you find any issues after opening, please contact our support team at WhatsApp immediately.

7. Incorrect Address

If a parcel is returned to us due to an incorrect address or the customer being unavailable after three attempts, a re-shipping fee will apply for the second delivery attempt.